Privacy Policy

I.T.B. Recovery Ltd, trading as Roadsist Auto ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact our business.

1. Who We Are

The data controller is I.T.B. Recovery Ltd, a company registered in Scotland under company number SC771604, whose registered office is 29 Golfhill Road, Wishaw, ML2 7RW. We trade as Roadsist Auto.

We are a vehicle recovery, transport, and automotive support company operating from Cleland, North Lanarkshire, serving Glasgow, Scotland, the UK, and EU destinations.

You have the right to complain to the Information Commissioner's Office about how we handle your data. The ICO can be reached at ico.org.uk or on 0303 123 1113.

If you have any questions about this policy or how your data is handled, you can contact us using the details provided on our website.

2. Information We Collect

We may collect and process the following personal information:

• Name
• Phone number
• Email address
• Vehicle details (make, model, condition, location)
• Location information related to recovery or transport
• Any information you provide via contact forms, quotes, or direct communication

3. How We Use Your Information

We use your information to:

• Respond to enquiries and quote requests
• Provide vehicle recovery, transport, export, or support services
• Communicate about bookings or service updates
• Improve our services and website functionality
• Meet legal and regulatory obligations

We only collect data that is necessary to provide our services.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract or service request
• Legitimate business interests
• Legal obligations
• Consent (where applicable)

5. How We Store and Protect Your Data

Your data is stored securely and protected against unauthorised access, loss, or misuse.

We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

6. Sharing Your Information

We may share your information only when necessary, including with:

• Recovery or transport partners involved in your service
• Export or logistics partners (where applicable)
• Legal or regulatory authorities when required by law

We never sell your personal data to third parties.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability

You can exercise these rights by contacting us directly.

8. Cookies

Our website uses cookies. For more details, please see our Cookies Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact Roadsist Auto via the details on our website.