Terms & Conditions

These Terms & Conditions ("Terms") govern the use of this website and all services provided by I.T.B. Recovery Ltd, trading as Roadsist Auto ("we", "us", "our"). By requesting a quote, booking a service, or allowing us to move a vehicle, you agree to be bound by them.

1. Who you are contracting with

Roadsist Auto is a trading name of I.T.B. Recovery Ltd, a company registered in Scotland under company number SC771604, whose registered office is 29 Golfhill Road, Wishaw, ML2 7RW. Every contract for services is made with I.T.B. Recovery Ltd, and references to Roadsist Auto in these Terms mean that company.

We operate from Cleland, North Lanarkshire, across North Lanarkshire, Glasgow, Scotland, the United Kingdom and EU destinations.

2. Consumers and business customers

Some of these Terms apply differently depending on who you are.

• You are a consumer if you are booking wholly or mainly for personal use, outside any trade or business.
• You are a business customer if you are booking in the course of a trade, business, craft or profession — including garages, dealers, insurers, accident-management companies and auction buyers.

Nothing in these Terms limits or excludes your statutory rights as a consumer. Where any provision would do so, it does not apply to you.

3. Services

We provide, without limitation: breakdown recovery; emergency and accident recovery; vehicle transport and auction delivery; scrap vehicle collection; UK to EU export coordination; auction buying support; and referral to third-party automotive specialists.

All services are subject to availability, vehicle condition, location, road conditions and operational constraints.

4. Quotes and pricing

Quotes, including any figure produced by the estimator on this website, are based on the information you give us at the time. They are estimates, not fixed prices, until confirmed.

The price may change if the vehicle's condition differs from what was described, access is restricted or unsafe, the distance differs materially from that quoted, additional services are needed, or the information given was incomplete or inaccurate.

Where the price changes, we will tell you the revised figure before continuing, and you may decline. If you decline after we have already attended, clause 6 applies.

Our published rates apply at the time of booking. We may change published rates at any time, but not for a job already confirmed.

5. Bookings and cancellation

A booking is confirmed only once we have accepted it. We may cancel or reschedule for safety, weather, mechanical, operational or other reasons beyond our reasonable control, and will tell you as soon as we can.

If you are a consumer

For contracts made at a distance or away from our premises, you normally have 14 days to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Two important exceptions apply to our work:

• Urgent callouts are excluded. Where you have specifically asked us to attend to carry out urgent recovery, repair or maintenance, that contract carries no cancellation right. This covers most roadside and accident work.
• Work you ask us to start immediately. If you ask us to begin a non-urgent service within the 14-day period, you must expressly request that and acknowledge that once the service has been fully performed you will lose the right to cancel. If you then cancel part-way through, we may charge for what has been done up to that point.

To cancel, tell us by phone or in writing using the contact details on this website.

If you are a business customer

The statutory cancellation right does not apply. Cancellation less than two hours before an agreed collection time, or after a vehicle has been dispatched, may be charged in accordance with clause 6.

6. Wasted and abortive callouts

If we attend and the job cannot proceed for a reason outside our control, a charge equal to the base rate for the vehicle type applies, plus mileage already travelled. This includes where:

• the vehicle has already been moved or recovered by someone else;
• nobody is present to release the vehicle or grant access, and none was arranged;
• access is blocked, unsafe, or materially different from what was described;
• keys, documents or authority are unavailable when we were told they would be;
• the vehicle's condition prevents safe loading and this was not disclosed.

We will always tell you at the scene before treating a job as abortive, and give you the chance to resolve it.

7. Your authority and responsibilities

By instructing us, you confirm that you are the registered keeper or legal owner of the vehicle, or that you are authorised by them to have it moved, and that you will provide proof of that on request.

You also confirm that the vehicle is free from undeclared hazardous or dangerous goods, and that you have accurately disclosed its condition, any modifications, damage, and any access limitations.

If you instruct us to move a vehicle you are not entitled to move, you will indemnify us against any claim, loss, cost or expense we incur as a result. This clause applies to business customers and, to the extent permitted by law, to consumers.

8. Access, safety and refusal of service

We may refuse or stop a service where conditions are unsafe, where a location is hazardous, restricted or unlawful to enter, or where proceeding would risk damage, injury or legal liability.

You are responsible for arranging any access, permits, parking suspension or permission needed at either end of the journey. The safety of our staff, our customers and the public takes priority over completing a job.

9. Vehicle condition, contents and damage

We are not responsible for pre-existing damage, mechanical failure, corrosion, or deterioration that occurs regardless of the recovery, nor for damage that is an unavoidable consequence of recovering a vehicle safely from the position it is in — for example where a vehicle is embedded, on its side, or must be winched.

We photograph vehicles on loading where circumstances allow, and you may ask to see those photographs.

Contents are your responsibility. Remove personal belongings, documents, tools, cash and valuables before collection. We do not insure contents and accept no liability for items left in or on a vehicle.

Any claim for damage caused by us must be raised with the driver on delivery where the damage is reasonably apparent, and in any event notified to us in writing within 48 hours of delivery. Reporting promptly lets us investigate while the evidence still exists.

10. Insurance

We carry goods-in-transit and road risk insurance for vehicles in our custody. A copy of the certificate is available on request, and we recommend asking for it before we load if it matters to you.

Cover is subject to the terms, limits and excesses of the policy in force at the time. It does not extend to contents, to pre-existing damage, or to loss arising from a defect in the vehicle itself.

11. Our liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else which cannot lawfully be excluded or limited.

If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, nor for loss arising from your failure to disclose something material about the vehicle or its location.

If you are a business customer: we are not liable for loss of profit, loss of business, loss of contract, loss of use, loss of anticipated savings, or any indirect or consequential loss, however arising. Our total liability in connection with any one job is limited to the greater of the price paid for that job or the amount recoverable under our insurance for it.

12. Payment, retention and storage

Payment terms are agreed at booking. We may require payment in advance, a deposit to secure a slot, payment on collection, or payment on delivery. Where a deposit is taken it is applied against the final price.

Late payment. Sums unpaid by the due date carry interest. For business customers this is at the rate set by the Late Payment of Commercial Debts (Interest) Act 1998, together with the fixed sum recoverable under that Act.

Lien. You agree that we have a lien over any vehicle in our possession, and over its keys and documents, for all sums you owe us in connection with that vehicle or any other job. We may retain the vehicle until those sums are paid in full.

Storage. Where a vehicle is delivered to our premises and not collected, or is retained under the lien above, storage is charged at our published daily rate from the third day after we notify you that it is available for collection.

Uncollected vehicles. If a vehicle remains uncollected and sums remain unpaid, we may sell or otherwise dispose of it in accordance with the Torts (Interference with Goods) Act 1977, after giving you the notice that Act requires. We will apply the proceeds to what you owe, including storage, and account to you for any balance. We will not do this while a genuine dispute about the charges is unresolved.

13. Scrap vehicles

Scrap vehicles must be legally owned by you and you must provide proof of identity and, where available, the V5C. We notify the DVLA that the vehicle has been transferred to us.

Payment for scrap metal in Scotland cannot lawfully be made in cash. Under the Air Weapons and Licensing (Scotland) Act 2015 we pay by electronic bank transfer or non-transferable cheque only.

Values reflect market conditions and vehicle condition at the time of collection. We accept no responsibility for personal items left in scrap vehicles, and may refuse collection where documentation or proof of entitlement is incomplete.

14. Auction vehicles

Vehicles bought at auction are collected as they stand. We are not responsible for the condition, description, completeness or roadworthiness of a vehicle you have purchased, nor for storage charges levied by the auction site before we are instructed.

You are responsible for ensuring the vehicle is released to us: payment cleared, gate pass or release note available, and the site notified.

15. Export

Where we coordinate export from the United Kingdom, you remain responsible for the lawfulness of the export and for the accuracy of the information and documents you supply. We will complete the documentation within our control, including notifying the DVLA of permanent export where instructed.

We are not liable for delays caused by customs, border controls, ferry or tunnel operators, or by the requirements of the destination country.

16. Third parties

Where we refer you to a garage, MOT centre, body shop or other specialist, we do so in good faith based on experience. Any agreement you make with them is between you and them. We are not responsible for their work, pricing or outcomes, and we do not receive commission for referrals.

17. Delays and events outside our control

We are not liable for delay or failure caused by circumstances beyond our reasonable control, including weather, flooding, road closures, traffic incidents, police or emergency service instructions, mechanical breakdown, industrial action, or government action. Where such an event occurs we will contact you and agree a revised time, or cancel and refund any deposit for work not carried out.

18. Complaints

If something goes wrong, tell us first — most things are resolved on the phone the same day. Contact details are on this website. If we cannot resolve it, a consumer may be able to use an alternative dispute resolution scheme, and nothing here affects your right to take the matter to court.

19. Website and intellectual property

Website content is provided for general information and we make no guarantee of accuracy or continuous availability. All content, branding, text, photographs and media on this website are the property of I.T.B. Recovery Ltd and may not be reproduced without written permission.

20. Governing law

These Terms are governed by and interpreted in accordance with the law of Scotland, and disputes are subject to the exclusive jurisdiction of the Scottish courts. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the UK where you live.

21. General

If any provision of these Terms is found to be unenforceable, the remainder continues in force. A delay in enforcing any provision is not a waiver of it. We may update these Terms at any time; the version in force is the one published when your booking is accepted.

22. Contact

I.T.B. Recovery Ltd, trading as Roadsist Auto. Registered in Scotland, company number SC771604. Registered office: 29 Golfhill Road, Wishaw, ML2 7RW. Contact details are on our contact page.